821 COLLISION FREQUENTLY ASKED QUESTIONS
Collision Repair Services You Can Depend On
What services do you provide?
We are proud to offer major collision repair, minor collision repair, structural repair and alignment, auto glass repair, paintless dent repair, car rental services, insurance claims assistance, 24-hour emergency tow assistance, detailing, and paint and finish.
What insurance companies do you work with?
We will assist our customers in settling claims with any insurance company.
How do I know if my insurance will cover the repairs?
All insurance companies’ policies and coverages vary. We will assist you in working with your insurance company, so you can obtain the maximum benefits afforded to you under your policy.
How long will it take?
Repair times vary but we understand how important your vehicle is to you. Our goal is to return you to a safe, properly repaired vehicle as quickly as possible.
What days are you open?
Monday- Friday 8am-5pm, Saturday 9am-1pm
Can you match the paint color?
Yes. Our expert techs use Axalta’s color net computerized color retrieval system and a highly advanced spectrophotometer to ensure a perfect color match.
Can I get other service work done while my car is in the auto body shop?
Discuss any additional repairs that you may need with your estimator.
What if I need a rental car?
We are an elite service provider with Enterprise.
How do I pay you?
Cash or check.
Do I have to use the auto body shop my insurance company tells me I have to?
No, it is your decision where you want your vehicle repaired.
What certifications does your shop have?
We are an I-CAR Gold Class facility and we are currently certified by 13 vehicle manufacturers. These include ProFirst Honda/Acura, Nissan/Infiniti, Kia, Hyundai, Fiat, Chrysler, Dodge, Jeep, RAM, GM, and Subaru.
When can I wash my car?
Your car will be cleaned when you pick it up. Normal washing is not a problem immediately after the repair. Talk to your service representative for specifics about paint care.
We understand how stressful an accident can be. At 821 Collision, we strive to make the process as smooth, and pain-free as possible. Whether it’s a question about your insurance policy, or rental car concerns, we are happy to guide you in this difficult time.
Our state-of-the-art collision repair facility is located at 821 Belmont Avenue in North Haledon, New Jersey.
To contact our shop, please fill out and submit the information below. If you’d rather speak to someone, you can call 973.949.3733 to speak with a member of our team Mon – Fri 8am-5pm and Sat 9am-1pm. For an estimate and more hands-on help, please come visit us in person, at the address listed above. We look forward to serving you.
