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821 Collision - lounge 1

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Guest Reviews

We are thankful for each and every one of our valued guests!

Excellent
Based on 163 reviews
Michael Pastryk
Michael Pastryk
February 7, 2024
My wife was involved in an accident recently, and since it was the first time in a long time since that we experienced this, we weren’t sure what to do. Normally we would just go with what our insurance told us to do, but instead listened to a friend who recommended 821 Collision. I called the establishment and spoke to the owner, Peter, who arranged tow services from the scene to his shop right away. There was extensive damage to the car, and Peter connected with me regularly updating me on the progress of the vehicle and how much longer it would be to fix. When we got it back, it looked brand spanking new and drove perfectly. The extensive undercarriage and suspension damage is completely unnoticeable and we are very satisfied with the quality work done at 821 Collision. This is not your typical body shop that just turns over damaged vehicles like an assembly line; they go over every last detail making sure it’s done right and looks perfect. I recommend this establishment highly.
Rhainnon Pfeiffer
Rhainnon Pfeiffer
January 12, 2024
Peter the owner is literally the nicest guy you could ever meet. He was super helpful with a fender bender I was involved in and I look forward to using him from here on out as my permanent repair guy for any other incidents that may happen. 821 Collision is the ONLY place you should take your car for any auto body work!!!!
Andrew S
Andrew S
November 25, 2023
Exceptional Body Repair Service I recently had the pleasure of entrusting my father in-law's vehicle to 821 Collision, and the experience was nothing short of excellent. From the moment I first called I was assisted by Danielle, who is the essential Frontline consultant of a team of highly knowledgeable and friendly owners and staff, and who embodies gold-standard perfection. Pete (the co-owner) and Danielle both made the entire process seamless, with their unsurpassable knowledge of vehicles, the car repair itself, and their invaluable knowledge of insurance company processes . The expertise of the entire team at this certified body repair shop is truly commendable. They demonstrate a profound understanding of today's highly complex vehicles, ensuring that every repair is conducted with precision and attention to detail. What sets 821 Collission apart is their commitment to using genuine parts and ensuring that the integrity, safety and performance of a vehicle are maintained. The workmanship displayed in restoring my father in law's car (with only 500 miles on the clock) to its pre-accident, brand-new condition was nothing short of astonishing. The transparency in the repair process was wholly impressive; I was kept well-informed about the progress, and any additional work required was thoroughly explained and discussed before proceeding. 821 Collision were invaluable in the detail and reports they provided to the 3rd party insurance company, thus protecting the value and integrity of the vehicle fully, and especially our own financial interest. The turnaround time was nevertheless prompt, without compromising the quality of the repairs. The efficiency exhibited by the 821 team showcased their dedication to customer satisfaction. The 821 Collision facility itself was 100% clean and organized, reflecting a high standard of professionalism. The continuous emphasis on customer service is unrivaled - Danielle and Pete always went above and beyond to address any concerns we had, always making us feel valued as a customer. Their genuinely friendly demeanor and willingness to answer our questions created a positive and reassuring experience during what could have been an extremely stressful situation. In conclusion, 821 Collission exceeded my expectations in every aspect. If you value your vehicle and your safety and are in need of body repairs, look nowhere else. The combination of expertise, genuine parts, transparency, and outstanding customer service makes this shop a top choice for owners seeking top-notch repairs. As trained Chartered Engineer (PE), I wholeheartedly recommend their services to anyone in need of professional and reliable body repairs.
Susy Minaya
Susy Minaya
November 12, 2023
Today I went in for an appointment with a nice gentleman named Peter for an estimate for a rust repair that I was looking to get done on my car. The rust is seemingly small but I quickly learned from Peter that my car is actually rusting from the inside out. I bought my car used a few years back and work had been done on it before it landed in my possession, poor work that was greatly covered up that is coming to light now. Peter recommended that I not get work done on it as it was not going to be worth it. If I do decide to get work done elsewhere it'd be a waste of money and the rust would soon come to light again shortly after any work. If you're looking for a good place to get work done by an honest business I highly recommend 821 Collision as they're not strictly after your money but looking to provide you with good quality work and honest feedback.
Sophia Mason-Sample (samplechic75)
Sophia Mason-Sample (samplechic75)
October 31, 2023
Excellent service from beginning to end. Staff was knowledgeable and didn’t hesitate to assist in the process. Staff was also very friendly.
Gina Santangelo GLOW Gina's Lifestyle Of Wellness
Gina Santangelo GLOW Gina's Lifestyle Of Wellness
October 23, 2023
Exceptional Auto Body Shop! Our car was in an accident, and they worked wonders. They seamlessly coordinated with our insurance, ensuring all inspection requirements were met. They've transformed our car back into a safe and flawless vehicle. Highly recommend.
Raena Stern
Raena Stern
October 11, 2023
Wish I could give 20 stars! From start to finish this was by far the best business I have worked with in years, not just the best body shop but the best overall business. The office manager Danielle was so helpful and sweet. Pete was so helpful, fair, accommodating and just so nice and such a pleasure to work with. The turn around time was super fast and they were communicative every step of the way - going above and beyond with each step. If you are ever in need of their services, I promise you will not be disappointed.
Jeff Cramer
Jeff Cramer
October 8, 2023
Pete and team not only do exceptional work, they deliver against their estimate and timeline commitments and are good people. I probably have two dozen shops bt my home and their location but will go to them every time.
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