Frequently Asked Questions
Do I need an appointment to get a consultation?
While appointments are not required, we highly recommend scheduling one so we can allocate sufficient time to assess the necessary repairs and discuss the entire process with you. Please call us at: (973) 949-3733
You can also visit our Contact Us page for more information by clicking HERE.
Why do you call it a “consultation” rather than an “estimate”?
We don’t offer “estimates” for vehicle repairs because true estimates involve guesswork. Instead, we provide consultations to educate you about your repairs and consumer rights. After we intake your vehicle and conduct a full disassembly, we can give you an accurate cost for repairing your vehicle correctly, following your manufacturer’s repair procedures.
Can I choose any auto body repair facility or do I need to go to the auto body shop my insurance company is recommending?
Yes, in NJ you have the right to choose the auto body repair shop that best suits your needs. Your insurance company may suggest a shop, but you are not obligated to use their recommendation. We work with all insurance providers while prioritizing repairs that meet manufacturer safety and quality standards. Choosing the right shop ensures your vehicle is repaired properly, not just quickly or cheaply.
Your insurance may cover the repairs, but you’re the one who has to live with the results. Choose a shop that prioritizes a proper and quality repair with your safety in mind!
What makes 821 Collision different from other auto body shops?
821 Collision stands out from other auto body shops in several ways. Firstly, we adhere strictly to manufacturer’s repair procedures, ensuring that every repair is carried out to the highest standards for safety and quality. Secondly, we are staunch advocates for our customers, prioritizing their needs and ensuring they receive fair treatment throughout the repair process. Thirdly, we never compromise on quality by cutting corners, guaranteeing a safe and proper repair for every vehicle that comes through our doors. Finally, our owners are extremely forward thinking and are massive advocates for consumer rights. As president of the AASP of New Jersey and board member for multiple automotive associations, our owners vow to do the right things, the right way for the right reasons.
Come on in or contact us to see what makes us special! (973) 949-3733
821 Belmont Ave., North Haledon, NJ 07508
Mon – Friday 8am-5pm, Sat 9am-1pm
When is my deductible due?
Do you provide a warranty or guarantee on your work?
821 Collision provides a lifetime warranty. Please click HERE to view our warranty.
Are you certified by any manufacturers?
In addition to being an I-CAR Gold Class facility, we’re certified by:
- GM (Corvette C8, Cadillac CT6 Aluminum, Hummer)
- Cadillac
- Chevrolet
- Buick
- Honda
- Acura
- FCA (Chrysler, Jeep, Dodge, Mopar, Ram, SRT, Fiat)
- Alfa Romeo
- Kia
- Nissan
- Infiniti
- Hyundai
- Lexus
Even if your vehicle is not on the above list, please know we promise to keep your best interests in mind. Certified or not, you can trust that we will follow your manufacturer’s procedures to repair your vehicle the right way.
Our commitment to quality has earned us over 150 five-star reviews on Google. Read what our satisfied clients have to say HERE.