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“Transparency to the customer is a big thing.”

We agree.

Repairs shouldn’t come with surprises — especially when it comes to insurance coverage, parts selection, or the difference between OEM and aftermarket components on newer vehicles.

At 821 Collision, we review everything with you before it happens. What’s being repaired. What parts are being used. What your insurance is covering. No guessing. No last-minute confusion at delivery.

An educated client is a confident client. And that matters.

Appreciate the conversation around our 7E series — we’ll keep addressing your comments and continuing the discussion.

#collisionrepair #autobodyshop #insuranceclaims #repairtransparency #oemparts ... See MoreSee Less

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“Empathy is one of the strongest traits as a shop owner.”

We couldn’t agree more.

An accident is stressful. Repairs are complex. And today’s vehicles — packed with advanced driver assistance systems — make the process even more intricate than it was years ago.

It’s not simple for the customer.
It’s not simple for the shop.
And it’s not simple for the appraisers either.

At 821 Collision, empathy is part of our process. We understand the weight behind every repair — and we approach it with transparency, respect, and a commitment to raising the standard of the industry.

Appreciate the thoughtful comment, and thank you to Barrett Smith at Auto Damage Experts for allowing us to share his 7E’s framework with the community.

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We don’t always get to respond to every comment — but we read them all.

A recent one said aftermarket bumpers “look the same but never fit the same.” And honestly, that’s a fair point.

They may look identical to the human eye… but modern vehicles rely on radar, sensors, and precise material composition. And that’s where things get different.

We’ve tested OE vs aftermarket parts. The plastics aren’t the same. The hardness isn’t the same. The performance isn’t guaranteed to be the same.

That’s why we choose OE.

Appreciate the comment. Keep them coming — we’ll keep breaking them down.

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